Sales & Refund Policy

Project Deposits

All projects require a deposit before work begins — typically 30–50% of the total project value. Deposits are non-refundable once the project's discovery or design phase has commenced.

Milestone Payments

For multi-phase projects, payments are made upon the completion and approval of each defined milestone. Payments for completed and approved milestones are non-refundable.

Retainer Agreements

Monthly retainer fees are billed in advance. Unused hours do not carry over to the following month. Cancellation of a retainer requires 30 days' written notice.

Refund Eligibility

Refunds are only considered if Louzers has materially failed to deliver agreed-upon work and has been given a 14-day notice period to remedy the failure. Approved refunds are processed within 14 business days.

Late Payments

Invoices are due within the payment terms stated on each invoice (typically net-14 or net-30). Late payments may result in work being paused until the outstanding balance is cleared.

Disputes

In the event of a billing dispute, please contact us in writing within 7 days of receiving the invoice. We will work in good faith to resolve any disagreements promptly and fairly.